Grievance Policy

Last updated on 2020-11-24 23:48:37

OnionPay owned by Zhudao Infotech Private Limited is a payment aggregating platform that helps businesses collect and disburse payments. OnionPay endeavours to provide a sincere and transparent approach in transfer of funds and hence, makes all possible attempts to safeguard your interest. For the convenience of our Customers and to offer optimum support, OnionPay has set up a grievance redressal mechanism and implemented this Grievance Policy. This Grievance Policy outlines a structured mechanism for grievance redressal and the various channels available. This policy aims at minimizing Customer grievances and grievances through proper channelized approach, review mechanism and prompt redressal of all Customer grievances.

In case you have faced an issue or wish to lodge a complaint, you can do so, using our Grievance redressal platform – through website & email. If a grievance received by any of the above channels are not resolved within the prescribed time frame or you are not satisfied with the resolution offered, you can approach the Nodal officer appointed by OnionPay.

To provide you prompt and reasonable relief, OnionPay has created a 1 step procedure and attempts to address your complaints in a proper and reasonable manner. The Customer is requested to read and understand the below procedure to ensure a timely redressal of their grievances.

  • Step 1: You can send us a specific query/issue related to your grievance to help@onion-pay.com. OnionPay’s grievance officer shall respond to the grievance filed by the Customer within 72 working hours, unless more time is required, in which case you will receive a response within 3-4 days. If you are not satisfied with the response provided, you can go for the next level of escalations.
  • Step 2: In case you do not get a response within 3-4 days, we recommend you contact OnionPay on the below mentioned details to ensure/confirm that your complaint has been received by the Grievance officer.

Grievance cum Nodal Officer:

Company: Zhudao Infotech Private Limited

ADDRESS: 12003-12005, 12th Floor, Emmar Digital Greens, Tower B, Golf Course Extension Road,Sector 61, Gurgaon, Haryana, India - 122102

Phone No: 0091-88886 80000

E-MAIL: help@onion-pay.com

Copyright 2020 OnionPay Technology LTD